Return Policy
1. General Conditions
- Customers have the right to return purchased items within 14 days of receiving the goods without giving any reason.
- The return period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
- To exercise the right of return, you must inform us of your decision to return the products by an unequivocal statement (e.g., a letter sent by post, fax, or email).
2. Effects of Return
- Upon receiving the returned item, we will refund to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
- We will carry out such refund using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.
- You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your return. The deadline is met if you send back the goods before the period of 14 days has expired.
3. Return Shipping
- You will have to bear the direct cost of returning the goods.
- You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
4. Exceptions
- The right of return does not apply to the supply of goods made to the customer's specifications or clearly personalized.
- Goods which are liable to deteriorate or expire rapidly cannot be returned.
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
For further assistance or to initiate a return, please contact our customer service team.